Satisfying the ever-increasing demands of customers remains a central challenge of all firms, whether they are operating in the clothing, cellular or automotive sector. This challenge is also clearly evident for automotive suppliers, and especially those supplying OEMs, with this also the case for suppliers located in South Africa.

To ascertain whether the local supplier industry is satisfying the local OEM customers, this article will review the latest 2016 customer benchmark assessments undertaken for those local firms benchmarked that supply the seven local OEMs. Importantly, not only will the 2016 findings be considered, but also the findings from previous years.

To learn about the twelve areas reviewed during the customer benchmark exercise, read the full article in the DAC newsletter.